I can’t use any of the online forms to send the info necessary to prove what has happened.
The phone # is accurate but I receive no code and I am not offered the option of changing where the code goes. I was able to change my password, however everything went downhill since then.įB required me to enter the SMS 2FA code at all subsequent attempts to access my account. When I attempted to access my account I was told I violated Comm Standards and my account was disabled. Within 15 minutes of the access the hacker posted something vile that caused FB to disable my account. On 10/29 6:30am ET my account was hacked despite using 2FA.
Luckily, it is still possible to log in to Facebook without a code generator. As these platforms are highly personal, not having access can make you think you have been hacked or had your identity stolen. It’s always frightening when you lose access to personal accounts like email or Facebook. Note that this is an artificially intelligent process so no human is actually looking at the IDs that are submitted. Make sure all four corners of the ID are visible without any shadow, etc. If this does happen, the recommendation is to continuously try until your government-approved ID type (driver’s license is best) is accepted. It’s important to note that many claim not accepting identification is a fairly typical Facebook response.
As your ID is re-verified, you will be able to log in with the temporary password via copying and pasting. In this case, it’s suggested that you utilize a browser on your phone and resubmit your ID following the same process as above. It’s here that you can still get hung up by 2FA. When it asks for the 2FA code, click on “I don’t have my phone,” then “contact us” and add the same email you used above, which is, again, an email that is not associated with your Facebook account.ģ. If the step above does not work, as you are already logged out, try to log in to your account again. Once you do this, you can add another email and provide identification.
Click or tap on “forgot my password,” followed by the option for not having access. Begin by adding another email to your account by checking one of your existing Facebook browser logins or apps. Let’s start with a scenario where a hacker has changed your email and phone number and set up two-factor authentication.ġ.
There are many different ways being hacked can play out, so let’s take a look at a few common instances and how to proceed. Learning that your Facebook account has been hacked can be devastating. I would appreciate you turning off the 2FA on my account so that I can log in again. I am attaching an image of my ID as proof of my identity. While I was able to reset my password after I confirmed my identity, I believe the hacker has set up 2FA, preventing me from logging in to my own account and accessing the code to log in. My Facebook account was hacked on _date_. Refer to the template below or feel free to copy this paragraph to use in your email to make it easier to you. Should you be left waiting for a response, you can repetitively send the same email until you do receive a response. Unfortunately, Facebook indicates they will not respond to every request, so this should not be your only effort to re-access your account. Add a description of the issue along with an optional screenshot to help explain your exact issue and wait for Facebook to respond.